Policies

Discounts
You can only apply ONE (1) discount per camper per week.

  • Early Bird discount: Register and pay by March 31, 2019 and our Early Bird discount will automatically be applied to all weeks ($25 off Full Day sessions or $15 off Morning/Afternoon sessions).
  • 7 or more weeks: The online registration system will not automatically apply this discount, however, you can email info@royalsoccer.com and we will manually apply the discount for you (please include the camper’s full name in the email).  $35 off per week for Full Day sessions or $20 off per week for Morning/Afternoon sessions)

Inclement weather
While camp will continue at designated shelter or indoor facility until inclement weather clears, soccer and active games will likely not be played indoors. There are no refunds due to bad weather.

Cancellations/Refunds
There is a non-refundable $30 administration fee per child if you wish to cancel any week of camp. If written cancellation is received by the registration office at least 14 days prior to start of the camp week, a refund (less the non-refundable $30 admin fee per child) will be provided. If written cancellation is made to the registration office within 14 days of camp starting, consideration will be only given to either switching weeks of camp or camp credit for next year. No refunds will be provided once camp has started and days missed for any reason cannot be refunded or made up. There are no refunds given due to bad weather. All refunds will be made after the camp season ends.

Changes to camp weeks
All changes to your weeks of camp after initial registration are subject to a $10 fee per occurrence.

Extended care / late pick up fee
Extended care is available for $10/camper/week (non-refundable) if picking up your camper(s) on any/all days between 4:30-5:00pm. Any pick up after 5:00pm will be subject to a $15 per 15 minute charge daily. We reserve the right to ask you to withdraw from camp for multiple occurrences past 5:00pm.

Ball & Shirt Policy
Campers will only receive 1 soccer ball & 1 tshirt. If a camper attends 5 or more weeks of camp, he/she will receive a 2nd ball & tshirt on his/her 5th week of camp. The RCSC is not responsible for lost of stolen items.

Transportation is NOT Provided
Transportation is not provided to or from camp, however, if camp must travel offsite for any reason, you will be notified by our onsite staff. If your camper is not being signed in by a parent/guardian daily, please complete a Sign in/out release form available during the online registration process.

Sign In/Out
We ask you to sign in and out each day with our staff to help us track attendance and provide security for your camper.

Afternoon-only sessions
Afternoon sessions consist of a less structured format that includes an afternoon leisure swim, water-based activities and/or camp games (swim is optional but most campers do participate).  The leisure swim is fully supervised by camp staff and pool lifeguards but is subject to availability, ratios and regulations (some locations may not swim every day).  Campers may be required to rotate or share swim time at certain pools.  Supervised activities for non-swimming campers will depend on the makeup of the group.  There may not be any soccer played in the afternoons.

Please note:
* Campers aged 5-7 cannot register for afternoon-only sessions, however, they can still register for full days or mornings where available.

Anti-Bullying Policy
We are committed to providing a caring, friendly and safe environment for all participants in our programs.  Creating a bully free environment starts with our staff being role models and active participants in the camp experience of all campers.  Bullying of any kind will not be tolerated in our camps. We reserve the right to ask you to remove your camper from camp if we deem the behaviour to be inappropriate.

Medical/Epipen form
For any medical issues or life threatening allergies, please complete the Medical/Epipen form available during the online registration process.

No wait list
We do not have a wait list for any of our camps, however if registering for multiple weeks or multiple family members and a week is unavailable, contact the Registration office at 1-800-427-0536.

NSF/Stopped Cheques
NSF cheques, stop payments and returned payments are subject to a $25 service charge.

Post Dated Cheques
We require payment to secure your spot. If registering for multiple weeks, you can postdate cheques no later than 14 days prior to each week of camp for the additional weeks. To reserve your spot instantly, please complete the online registration form and make payment by credit card or you may run the risk of the camp filling up before receiving your cheque.

Nut Policy
We strive to maintain a nut-free camp and ask that you refrain from sending peanut or nut products to camp.

Service Animal / Support Persons Policy
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. For more information, you can request our full policy by emailing info@royalsoccer.com or calling 1-800-427-0536.

Feedback Process
Royal City Soccer Club welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers who wish to provide feedback on the way Royal City Soccer Club provides goods, services or facilities to people with disabilities can provide feedback in the following way(s): Fax, email, phone, in person (either at our office or camp locations), mail , other forms of communication as needed. All feedback, including complaints, will be dealt with on an individual basis by Managers and Program Director, as needed.  Customers can expect to hear back in 1 to 3 days. Royal City Soccer Club will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Royal City Soccer Club is committed to excellence in serving all customers including people with disabilities. Our policies for Accessible Customer Service Plan are available upon request to info@royalsoccer.com.