Camp Policies - Royal City Soccer Club

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Please review and familiarize yourself with our camp policies below.  By completing a camp registration, you are agreeing to these policies.

Cancellations

All camp registration fees are subject to a full refund ‘no questions asked’ until May 1, 2022.   All camp registrations must be paid in full (or with installment arrangements to pay in full) to secure your spot at camp.  All cancellations must be sent in writing to the registration office at info@royalsoccer.com. All cancellations after May 1, 2022 will be subject to a non-refundable $50 administration fee per participant.  If written cancellation is received by the registration office at least 14 days prior to start of the camp week, a refund (less the non-refundable $50 admin fee per child) will be provided.  If written cancellation is made to the registration office within 14 days of camp starting, consideration will be only given to either switching weeks or camp credit for next year.  No refunds will be provided once camp has started for any reason.  There are no refunds given due to bad weather. Any changes to your registered weeks of camp (i.e. switch to another week) after May 1, 2022 are subject to a $10 fee per occurrence. After May 1, 2022, there will be no refunds (only camp credit for future years) in the event we are prohibited from operating due to a governmental decree or lockdown related to COVID-19 or any other infectious disease emergency.

Programming

Royal City Soccer Club reserves the right to change or update our policies, terms and conditions and/or programming as needed due to Ministry of Health or health professionals making recommendations and/or changes to the covid-19 guidelines and vaccination policies prior to and/or during the summer or other factors affecting indoor /outdoor venue availability.

Camp Ball & Shirt

Campers will only receive 1 camp soccer ball and & 1 t-shirt. If a camper attends 5 or more weeks of camp, they will receive a 2nd ball & t-shirt on their 5th week of camp.

Lost/Stolen items Policy

RCSC, its staff and members cannot be held responsible for lost, damaged or stolen belongings including clothing, soccer balls and electronics.  Campers should not bring valuables to camp.

Inclement weather / Indoor Facility

Our camp is operated primarily outdoors, however, if there is inclement weather, camp will seek an indoor facility or nearby shelter.  Activities conducted at the indoor facility will be subject to the facility obtained.  While many locations have a indoor facility secured in the event of inclement weather, some locations rely on a few options and the indoor facility used is subject to availability.  In the event that Public Health restrictions due to COVID-19 prevent our camp from securing an indoor facility during inclement weather during your week of camp, then we’ll advise you of your options in advance, but we are confident we can secure an indoor facility for inclement weather.

Afternoon swim

Enjoying a leisure fun swim during the afternoon is regularly a part of our camp program. The afternoon swim is subject to local and & provincial restrictions and as such, indoor pools (and even some outdoor pools) may not be open and/or available for use some or most weeks.  If your camper(s) is registered for full day sessions and wishes to participate in the leisure swim portion, your camper(s) may be required to pass a swim test conducted by pool lifeguards.  If your camper(s) does not pass the swim test, it may limit their swim time or require them to sit on the nearby pool deck (or other area) supervised by staff.  Registrant acknowledges that RCSC, volunteers, and campers are required to follow the pool or recreation facility rules and regulations.  Some locations do not swim everyday.  There are no refunds due to limited or no swimming.

Extended before & after care hours

We offer a low cost extended hours option for before care and after care.  Our before care option (for drop off from 8:00-8:30am) is available for $15 per camper, per week.  Our after care option (for morning sessions pick up is from 12:30-1pm or for full day sessions pick up is from 4:30-5pm) is available for $15 per camper per week.  If you would like both the before and after care option, the cost is only $20 per camper per week.   The before and & after care service is non-refundable regardless of how many days that week you wish to use the service.

Late pick up

Our camp days can be very long with our campers and staff so we ask parents/guardians to make sure they pickup their camper(s) no any later than 5pm (for full day sessions if you’ve purchased the after care extended hours).  Any pick up after 5pm will be subject to an onsite charge of $10 per 15 minutes, paid directly to onsite camp staff. We also reserve the right to ask you to withdraw from camp for multiple late pick up occurrences past 5pm.

Sign in/out procedure

During your online registration process, you’ll will be asked to list the name(s) of authorized people to drop off and/or pick up your camper.  As we adhere to Ministry of Health protocols and best practices, the sign in/out procedure will be finalized closer to the start of camp and provided to you in a camp reminder email about 1 week prior to camp. If your camper(s) is not being signed in by a parent/guardian daily, please complete a Sign in/out release form available during the online registration process.

Anti-bullying policy

We are committed to providing a caring, friendly and safe environment for all participants. Bullying of any kind is not tolerated at our camps. We reserve the right to ask you to remove your camper from camp if we deem the behaviour to be inappropriate. Refunds will only be provided as determined by administration.

Aggressive & abusive behaviour

Aggressive & abusive behaviour or comments against staff, volunteers, campers and other guests will not be tolerated.  Anyone exhibiting this behaviour will be asked to leave camp and not welcome to return.

Nut Policy

We strive to maintain a nut-free camp and ask that you refrain from sending peanut or nut products to camp.

Service Animal and/ Support Persons Policy

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. For more information, you can request our full policy by emailing info@royalsoccer.com or calling 1-800-427-0536.

Transportation

There is no pick up or drop off service provided by Royal City Soccer Club.  On occasion at some locations, camp may have to travel offsite to another venue (swim facility, indoor facility or other) during inclement weather or other reason.  By registering for camp, you give permission to the RCSC and its employees and volunteers to arrange for and facilitate bussing camper(s) to or from venues, when necessary.  If camp must travel offsite for any reason, we will arrange bussing and your onsite Supervisor will notify you.

Medical/EpiPen form

For any medical issues or life-threatening allergies, please complete the Medical/EpiPen form available during the online registration process.

No Waiting list

We do not offer have a waiting list for any of our camp locations, however, if registering for multiple weeks or multiple family members and a desired week is unavailable, please contact the Registration Office at 1-800-427-0536.

Method of payment

We accept credit card (Visa, Visa Debit, Mastercard, and Amex) and e-Transfers.  We do not accept cheques.  If you choose to pay by e-Transfer, the deposit must be paid by credit but you can e-Transfer according to the payment schedule provided in your registration process.

Feedback Process

Royal City Soccer Club welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers who wish to provide feedback on the way Royal City Soccer Club provides goods, services or facilities to people with disabilities can provide feedback in the following way(s): email, phone, in person (either at our office or camp locations), mail, or other forms of communication as needed. All feedback, including complaints concerns, will be dealt with on an individual basis by Managers and Program Director, as needed.  Customers can expect to hear back in 1 to 3 days. Royal City Soccer Club will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Photos & Video waiver & release

By registering for camp, you acknowledge that camp photos and video taken at soccer camp remain the sole property of such, and that they may be used in future and current print & online marketing campaigns including our website. You agree that RCSC can collect, use, disclose and store personal information for purposes of grouping campers, collecting/processing payments, and email, mail or other digital and social media promotional/marketing material.

Accessibility

Royal City Soccer Club is committed to providing accessible services that allow persons with disabilities to participate in camp activities wherever possible. We’re committed to compliance with the Accessibility Standards for Customer Service and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Royal City Soccer Club is committed to excellence in serving all customers including people with disabilities. Our policies for Accessible Customer Service Plan are available upon request to info@royalsoccer.com.

Privacy Policy

RCSC is committed to keeping the personal information of our campers, families, and clients accurate, confidential, secure, and private. Our Privacy Policy has been designed to inform families, clients, staff, and third parties of RCSC of our commitment and recognition to meet the terms of the Personal Information Protection & Electronic Documents Act (PIPEDA, January 1, 2004).

Consent to Use Personal Information

We may obtain your express consent to use personal information, or we may determine that consent has been implied by the circumstances. Consent could be in writing such as: signed registration form, signed medical or EepiPpen forms, submitted e-forms online, or verbally in person or over the telephone.

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