Camp Policies - Royal City Soccer Club

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Please review and familiarize yourself with our camp policies below.  By completing a camp registration, you are agreeing to these policies.

Cancellations

All camp registration fees are subject to a full refund ‘no questions asked’ until June 1, 2021.  All camp registrations must be paid in full to secure your spot at camp.  All cancellations must be sent in writing to the registration office at info@royalsoccer.com. All canceled weeks of camp after June 1, 2021 will be subject to a non-refundable $50 administration fee per participant.  If written cancellation is received by the registration office at least 14 days prior to start of the camp week, a refund (less the non-refundable $50 admin fee per child) will be provided.  If written cancellation is made to the registration office within 14 days of camp starting, consideration will be only given to either switching weeks or camp credit for next year.  No refunds will be provided once camp has started for any reason.  There are no refunds given due to bad weather. Any changes to your registered weeks of camp (i.e. switch to another week) after June 1, 2021 are subject to a $10 fee per occurrence. After June 1, 2021, there will be no refunds (only camp credit for future years) in the event we are prohibited from operating due to a governmental decree or lockdown related to COVID-19 or any other infectious disease emergency.

Programming

Royal City Soccer Club reserves the right to change or update our policies, terms and conditions and/or programming as the Ministry of Health or health professionals may make recommendations and/or changes to the covid-19 guidelines prior to and/or during the summer.

Camp Ball & Shirt

Campers will only receive 1 camp soccer ball & 1 tshirt. If a camper attends 5 or more weeks of camp, he/she will receive a 2nd ball & tshirt on his/her 5th week of camp.

Lost/Stolen items Policy

RCSC, its staff and members cannot be held responsible for lost, damaged or stolen belongings including clothing, soccer balls and electronics.  Campers should not bring valuables to camp.

 Inclement weather

While camp will continue at designated shelter or indoor facility until inclement weather clears, soccer and active games will likely not be played indoors. There are no refunds due to bad weather.

Extended Care & Late Pickup

We offer a low cost before & after care option.  Our before care option (for drop off from 8:00-8:30am) is available for $15 per camper per week.  Our after care option (for pick up from 4:30-5:00pm) is available for $15 per camper per week.  If you want the before and after care option, the cost is only $20 per camper per week.   The before & after care service is non-refundable regardless of how many days that week you wish to use the service.

  • LATE PICKUP:  If you pick up your camper(s) after 5:00pm, there is a $10 per 15 minute charge daily. We reserve the right to ask you to withdraw from camp for multiple late pick up occurrences past 5:00pm.

Sign In/Out procedure

During the registration process, you’ll be asked to list the names of authorized people to drop off and/or pick up your camper.  The sign in/out procedure will be finalized closer to start of camp as we adhere to Ministry of Health protocols and best practices.  A camp reminder email will be sent approximately a week before the start of your camp with details on this procedure.  If your camper is not being signed in by a parent/guardian daily, please complete a Sign in/out release form available during the online registration process.

 Anti-bullying

We are committed to providing a caring, friendly and safe environment for all participants. Bullying of any kind is not tolerated at our camps. We reserve the right to ask you to remove your camper from camp if we deem the behaviour to be inappropriate. There are no refunds for campers that week if asked to withdraw mid-week.

 Nut Policy

We strive to maintain a nut-free camp and ask that you refrain from sending peanut or nut products to camp.

Service Animal / Support Persons Policy

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. For more information, you can request our full policy by emailing info@royalsoccer.com or calling 1-800-427-0536.

 Transportation

We do not offer pick up or drop off service.  On occasion, camp may have to travel offsite to another venue (swim facility, indoor facility or other) during inclement weather or other reason.  By registering for camp, you give permission to the RCSC and its employees and volunteers to arrange for and facilitate bussing camper(s) to or from venues, if necessary.  If camp must travel offsite for any reason, we will arrange bussing and your onsite Supervisor will notify you.

Medical/Epipen form
For any medical issues or life threatening allergies, please complete the Medical/Epipen form available during the online registration process.

No waiting list
We do not have a waiting list for any of our camps, however, if registering for multiple weeks or multiple family members and a desired week is unavailable, please contact the Registration Office at 1-800-427-0536.

NSF/Stopped Cheques
NSF cheques, stop payments and returned payments are subject to a $25 service charge.

Post Dated Cheques
We require payment to secure your spot. If registering for multiple weeks and you wish to pay by cheque, you can postdate cheques as late as 14 days prior to each week of camp.  However, if you wish to receive the best available discounts, payment in full is required by the designated discount date.

Feedback Process
Royal City Soccer Club welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers who wish to provide feedback on the way Royal City Soccer Club provides goods, services or facilities to people with disabilities can provide feedback in the following way(s): Fax, email, phone, in person (either at our office or camp locations), mail , other forms of communication as needed. All feedback, including complaints, will be dealt with on an individual basis by Managers and Program Director, as needed.  Customers can expect to hear back in 1 to 3 days. Royal City Soccer Club will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Photos & Video waiver & release
By registering for camp, you acknowledge that camp photos and video taken at soccer camp remain the sole property of such, and that they may be used in future and current print & online marketing campaigns including our website. You agree that RCSC can collect, use, disclose and store personal information for purposes of grouping campers, collecting/processing payments, and email or mail promotional/marketing material.

Accessibility
Royal City Soccer Club is committed to providing accessible services that allow persons with  disabilities to participate in camp activities wherever possible. We’re committed to compliance with the Accessibility Standards for Customer Service and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Royal City Soccer Club is committed to excellence in serving all customers including people with disabilities. Our policies for Accessible Customer Service Plan are available upon request to info@royalsoccer.com.

Privacy Policy

RCSC is committed to keeping the personal information of our campers, families, and clients accurate, confidential, secure, and private. Our Privacy Policy has been designed to inform families, clients, staff, and third parties of RCSC of our commitment and recognition to meet the terms of the Personal Information Protection & Electronic Documents Act (PIPEDA, January 1, 2004).

Consent to Use Personal Information

We may obtain your express consent to use personal information, or we may determine that consent has been implied by the circumstances. Consent could be in writing such as: signed registration form, signed medical or epipen forms, submitted e-forms online, or verbally in person or over the telephone.

 

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