FAQ - COVID-19
Are you running camp this summer?
Yes we are planning to run camp this summer. We missed camp so much last year, we can’t wait for summer 2021. We know that this pandemic has been very challenging, especially lately, however, from listening to Public Health and Provincial Camp Associations, we’re confident day camps will be running this summer. We strongly believe that the safety precautions and protocols that all day camps will follow will ensure a safe, healthy environment for all participants.
What covid-19 safety precautions will you be taking?
At Royal City, we have prepared a detailed Covid-19 Safety Plan along with Return to Camp operating guidelines. We have and continue to review local, provincial and federal return to camp guidelines and alter our protocols to meet or exceed the recommendations from health professionals. These protocols will involve limiting group sizes, frequent cleaning and disinfecting equipment and frequently used areas, physical distancing, and wearing masks where needed. We may alter or revamp our programming to accommodate health and safety recommendations as needed. Maintaining a safe and healthy environment for our campers, staff and visitors is most important.
How do I redeem my credit from last year?
When our registration is open for the 2021 camp season, we’ll email you the process for redeeming your credit from last year. It will be as simple as selecting a method of payment called ‘camp credit from 2020’ during the registration process. If you are registering for more weeks than you have a credit for, instructions for payment will be included in this email. You can expect registration for camp 2021 to be open at the beginning of January 2021.
Is my 2020 credit towards 2021 refundable?
No, the 2020 credit is a non-refundable credit to be used towards the 2021 season. You may transfer this credit to another family member in 2021 or a future year if necessary (future years’ credit will only be applied as a monetary value towards the registration fee).
What if I can’t use my 2020 credit for the 2021 season?
You have the option of transferring your 2020 credit to a family member or friend. If you plan on transferring a credit to someone else, please email email@example.com to inquire about this process.
How will Royal City respond if there is a COVID-19 case at camp?
Royal City is working with Public Health to develop a communication plan for a suspected case or confirmed case of COVID-19. We will be following all guidance in communicating to appropriate parents, guests and staff. In planning for the summer, we are taking the appropriate precautions to ensure minimal impact should a COVID-19 case be present at camp.
What if I have a question about my account?
For any questions about your account or password, please contact us by telephone (1-800-427-0536) or email (firstname.lastname@example.org) and one of our Customer Service Representatives will be happy to help you.
If camp cannot run in summer 2021, will my fees be refunded or credited?
If it is determined after June 1, 2021 that Royal City cannot run summer camp, your fees will be held as a credit to Summer 2022. We will do our best to provide refunds where possible. If you need to cancel your registration, the 2021 Terms & Conditions will apply.